http://www.daveyp.com/blog/archives/279 Dave Pattern's blog Mon, 15 Mar 2010 14:19:30 +0000 http://wordpress.org/?v=abc hourly 1 http://www.daveyp.com/blog/archives/279/comment-page-1#comment-644 ILS indications « Meeting on the ledge Tue, 15 Jan 2008 08:38:35 +0000 http://www.daveyp.com/blog/index.php/archives/279/#comment-644 [...] Dave Pattern rightly quotes the paragraph about SirsiDynix. They suffer badly because Horizon customers feel very let-down about the switch to Symphony (similar to Voyager above). Even the Unicorn customers don’t seem to have much trust in the company. Dave highlights Scribe’s suggestion that maybe SD are happy to lose a substantial part of their customer base simply because they don’t have the level of staffing required to migrate and support them. This might be supported by the UK position: the SD UK office aren’t keen to let Horizon customers move to Horizon 7.4/ HIP 3.09 which are being offered in the US, and we’ve wondered whether this is because they simply don’t have the remaining Horizon expertise to support this. The SD argument is that they don’t want to spend staffing resource on a legacy system, but as many of us will be on that legacy system for some years we’d rather our money went on something we would use rather than a system we’re not yet committed to migrating to.  SD’s acceptable customer loss level was talked about amongst the delegates at CODI. [...] [...] Dave Pattern rightly quotes the paragraph about SirsiDynix. They suffer badly because Horizon customers feel very let-down about the switch to Symphony (similar to Voyager above). Even the Unicorn customers don't seem to have much trust in the company. Dave highlights Scribe's suggestion that maybe SD are happy to lose a substantial part of their customer base simply because they don't have the level of staffing required to migrate and support them. This might be supported by the UK position: the SD UK office aren't keen to let Horizon customers move to Horizon 7.4/ HIP 3.09 which are being offered in the US, and we've wondered whether this is because they simply don't have the remaining Horizon expertise to support this. The SD argument is that they don't want to spend staffing resource on a legacy system, but as many of us will be on that legacy system for some years we'd rather our money went on something we would use rather than a system we're not yet committed to migrating to.  SD's acceptable customer loss level was talked about amongst the delegates at CODI. [...]

]]> http://www.daveyp.com/blog/archives/279/comment-page-1#comment-643 Scribe Thu, 10 Jan 2008 14:33:07 +0000 http://www.daveyp.com/blog/index.php/archives/279/#comment-643 Very interesting survey! Very interesting survey!

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